Settings - Configuration
The Live translation of chats can be enabled and disabled by changing switch options. You can set the general rule that the integration will follow for all groups and agents.
When you turn Live translation on or off, keep in mind that this setting changes the settings of all chats. For example, when you change the Live translation setting to disabled, all created and current chats will have translation disabled, unless you change this setting in the chat settings in chat details, or add a mapping for a group or agent.
The chosen Visitor Language and Agent Language will apply to all your LiveChat chats. The Visitor Language can be also set to be Automatically Detected. Once it is set the AI will recognize automatically what the visitor language is and translate it.
You have the option to set Automatic chat tagging by the language that was the source language (client language). When the switch is selected, each completed thread will be marked with this tag. This will be very helpful when your agents want to search chats by language.
Another option is Prefer formal language, which is used in all sentences in the translated text, using language structures associated with formal, polite communication. For example, the translated text uses the formal form of second-person pronouns and their verb agreement (unfortunately, this does not work in every language).
Supported languages:
| Language | Language code |
|---|---|
| Dutch | nl |
| French | fr |
| French (Canada) | fr-CA |
| German | de |
| Hindi | hi |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Portuguese (Portugal) | pt-PT |
| Spanish | es |
| Spanish (Mexico) | es-MX |
Profanity Filter, which is used to mask words that are generally considered obscene (unfortunately, this does not work in every language).
Continuous language detection through message thanks to which you don't have to worry about what language your interlocutor will use. Thanks to AI, the translator will recognize the user's language and translate the message appropriately for you!
The Bot translation option allows bots to use our translator. By default, this feature is disabled.
Last option is Private mode which hide untranslated, original messages from the visitor. Private mode will display translation of visitor messages as an additional private message. Agent's need to manually send the translation to the visitor using the SEND option in the translation helper.
Please remember to click Save at the bottom of the settings after applying any changes.
By choosing Groups tab you can set different translation settings for different groups by clicking New Group Configuration on the right. After adding the mapping, you can select the group name, expected Agent language, and Visitor language. If a group has its own language mapping set, the general rules do not apply to it, including turning off Live translate in the main settings or in the settings of a given chat, which means that all chats assigned to this group will be translated.
By selecting the Agents tab, you can set different translation settings for different agents by clicking New Agent Configuration on the right. After adding the mapping, you can select the agent name, the expected Agent Language, and Visitor Language.
If an agent has its own language mapping set, the general and group mapping rules do not apply to it, including enabling or excluding translation in settings via Live translate.
Each mapping can be deleted by clicking Remove button or edited by clicking Edit button.